Title: Senior Contract Commercial and Performance Manager
About Us
The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.
Public Transport Services is a Group within the Department of Transport and Planning, and is responsible and is accountable for the management and performance of today’s Victorian heavy and light rail, tram, bus and interurban coach networks. We manage franchisees, operators, contracts, leases, assets and projects, ensure compliance, provide assurance and enable collaboration across DoT to optimise customer outcomes and value for money..
We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
About the Role
The Senior Contract Commercial and Performance Manager ensures effective and robust management of the State’s Service Level Agreement with V/Line to produce excellent performance and contract compliance outcomes. The role also over sees components of the State’s agreements with ARTC, Transport NSW, the Southern Cross Station PPP.
This role provides authoritative advice to the Director Regional Rail as the subject matter expert on the above service provision arrangements. This role is required to hold the service providers accountable via ongoing contract assurance and proactive, strategic, whole of life contract management to achieve the State’s strategic objectives.
The role is required, with the support of their team, to deliver continuous improvement in service performance, customer experience, and network integration, to be achieved using a constructive partnership approach with V/Line and other rail service providers.
This role will ensure key activities are delivered within budget and in accordance with the Branch’s Quality Standards, processes and procedures.
To access the Position Description, please click here
Position Outcomes / Accountabilities
· Effective oversight and proactive management of regional rail services, freight services and rail station facility management services, ensuring their compliance with contractual, legislative and regulatory obligations.
· Active collaboration, communication and strong relationships established with other divisions in DTP and key stakeholders such as ONRSR and VicTrack to ensure service providers’ performance against their contractual obligations.
· Contract payments, performance incentives, penalties and other commercial claims are managed in accordance with strict contractual standards of probity and accountability, are cost effective and deliver value for money to the State.
· Effective leadership and support of staff, creating a positive working environment to deliver sustained and well prioritised outcomes, build and maintain high levels of staff motivation, accountability and expertise in a high volume, high paced environment.
· In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities
Key Selection Criteria
To be successful in this role, the ideal candidate will demonstrate strong critical thinking and problem-solving skills by evaluating issues from multiple perspectives and implementing solutions that deliver measurable business outcomes. They will effectively manage stakeholder relationships by understanding their needs and organisational context to build meaningful, outcome-driven partnerships. Additionally, they will foster a culture of continuous improvement and innovation while providing clear guidance and feedback to support and engage their team.
Personal Attributes
On a personal level, the candidate will demonstrate flexibility and adaptability by adjusting systems and processes swiftly in response to changing priorities. They will also be outcome-focused and collaborative, ensuring their work and that of their team positively impacts the community through thoughtful design and effective partnerships.
Qualifications and Experience
Mandatory
· Demonstrated commercial and contract management skills
· Demonstrated robust team management experience
Desirable
· A tertiary qualification in Commerce, Economics, Business Administration or Law
· Experience in the rail or wider public transport sectors.
What we offer
· Professional growth and development opportunities across the department and the wider Victorian Public Services
· A hybrid working model focused on collaboration and teamwork
· Optimal work-life balance initiatives including flexible working arrangements
· Opportunity to work across multiple urban and suburban hubs
· We prioritise the development of a safe and inclusive culture
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
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Applications close 11.59pm on Tuesday, 10th June 2025.
Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.
For further information about the role please contact Leigh Bromley – Director Regional Rail via 0458 957 979 or leigh.bromley@transport.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
