Title: Senior Digital Services Advisor
About us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.
Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria’s transport, planning and land services for use by all.
We foster a safe, inclusive and constructive place to work.
About the group
Investment and Technology leads and manages the investment lifecycle; drives commercial advice & negotiations to facilitate reform; and enables core delivery through Finance, Procurement & Enterprise Technology.
The Data & Digital Division sits within Strategy & Precincts. Data & Digital provides the department with operational excellence for data and digital enabled services and project execution for large scale design and uplift initiatives.
About the role
This is a fixed term role until 1st of October 2026
The Senior Digital Services Advisor is as a part of Data & Digital Division, reports to the Manager, Application & Digital Support and provides leadership and guidance within this space. The successful candidate’s primary responsibility will be to support web and mobile platforms, ensuring their performance, performance, security, and availability by applying ITIL service management principles. They will also be a key player in building and maintaining strong relationships with vendors to ensure environments are fit for purpose and cost-effective using continuous improvement methods and innovative solutions. The successful candidate will collaborate with team members, vendors, developers, testers and business stakeholders to resolve issues impacting customers and recommend solutions for remediation and delivery into production.
Key Selection Criteria
To access the Position Description, please click here.
Success in this role requires a proactive professional who applies strong critical thinking to resolve complex issues, using sound judgement to interpret guidelines and develop effective solutions where precedents do not exist. The role demands advanced digital and technological capability to integrate improved systems into service delivery, balancing strategic intent with practical implementation.
Position accountabilities
-Provide specialist professional and independent recommendations and judgement to give efficient and effective support of DTP Digital Applications and apply ITIL Framework principles, ensuring departmental online services and associated applications meet availability, performance and security standards.
-Develop and maintain effective relationships with business managers, service providers.
-Coordinate and contribute to the development of and changes to IT services delivering fit-for-purpose and maintainable services.
-Undertake research and analysis to improve the quality of technical support and administration functions for Digital Applications and Services.
-Provides a high level of support to modern digital solutions, content management systems and GEO Spatial services and cloud services.
-Provides leadership in the resolution of IT incidents and changes that impact Digital Applications and Services
Qualifications and Experience
Mandatory
- Expertise in managing cloud-based products (e.g., Cloudflare, Jira, Confluence)
- Brings a strong understanding of ITIL principles and process.
Desirable
- Proven ability to collaborate with those responsible for ongoing systems and software life cycle management to select, adopt and adapt working practices. Support the deployment of the working environment for systems and software life cycle working practices for Digital Applications and Services.
- Ability to maintain digital application and service support processes check requests for support are dealt with according to agreed procedures. Use digital application management software and tools to investigate and resolve issues, collect performance statistics and create reports.
- Ability to assesses, analyses, develop, document and implement changes based on requests for change. Ensuring operational processes are in place for effective change control. Developing, configuring and maintaining tools to manage and report on the lifecycle of change requests. Identify problems and issues and recommend corrective actions.
- A tertiary qualification in Information Technology, Computer Science, Business Systems, or a related field, or equivalent industry experience managing Sitecore CMS or similar enterprise-level content management systems.
Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.
As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.
What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning.
Pre-employment checks and employment conditions
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Non-VPS applicants will be subject to a probation period of six months.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
If have any issues, click here for Quick Reference Guide on how to apply.
Applications close at 11.59pm on Thursday, 29th of January 2026.
Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Adam Foster, Senior Digital Technical Specialist via adam.foster@transport.vic.gov.au.
Important Information:
If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.
