Title: Senior Open Payment Ticketing Specialist
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
This is a fixed-term role concluding on 30th June 2027.
The Operations workstream is responsible for the operation and maintenance of the myki ticketing products and services used by customers to pay for and access travel.
The ticketing technology is largely delivered through a primary contracted supplier, with a strong emphasis on governance and oversight by the responsible area. Governance is supported through established working groups, processes and procedures that align with the Information Technology Infrastructure Library (ITIL) framework. Reporting to the Account Based Ticketing (ABT) Operations Readiness Manager, the Senior Open Payment Ticketing Specialist - Defect and Acceptance, is responsible for technical oversight of open payment and ABT defect management, acceptance testing and vendor defect governance within the Payment and Transition capability stream.
What we’re looking for (Selection Criteria)
You’re someone who:
• Enjoys solving complex problems and finding practical, long-term solutions that improve business outcomes.
• Can think strategically, understand how systems and teams connect, and make decisions that balance technical and business needs.
• Builds strong relationships with stakeholders, understands their needs, and works collaboratively to achieve positive outcomes.
• Adapts quickly to change, explores new ways of working, and supports others through change and improvement initiatives.
• Has strong experience in systems architecture, including designing and integrating complex systems that align with organisational goals and deliver value for money.
Click here to access the Position Description.
Qualifications and experiences
You’ll bring:
Demonstrated experience in defect management, acceptance testing, and quality assurance in complex ICT or payment system environments (desirable)
Knowledge of open payment and EMV technology, defect lifecycle management, and contractual acceptance frameworks (desirable)
This position may require network and site visits to assess ticketing products and services that are changing, experiencing issues, or to gather information for a management brief.
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Wednesday, 27 May 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Adrian Singh, Equipment and Installation Senior Manager – via email at adrian.singh@transport.vic.gov.au
Redeployees If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
Important Information
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