Title:  Senior Project Officer, Process Improvement

About us 

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.   

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all.   

We foster a safe, inclusive and constructive place to work.   

People, Legal and Governance provides business-enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

About the role 

 *This is a Fixed Term Position until June 2029*  

The Senior Project Officer, Process Improvement leads the delivery and implementation of practical, user-centred improvements to people processes across the employee lifecycle. The role focuses on simplifying systems, policies and guidance to improve efficiency, data quality and employee and manager experience.

Working within established strategic and governance frameworks, the role applies structured process improvement and service design approaches to embed sustainable change, enable effective self-service, and support high-quality people outcomes for the Department.

Key Selection Criteria 
To be successful in this role, the ideal candidate will demonstrate strong project delivery capability, translating strategy into well-governed programs and initiatives that achieve measurable outcomes while effectively managing risks. They will bring a continuous improvement mindset, seeking innovative solutions, leveraging technology, and aligning priorities with broader organisational goals to drive future-focused results.

Success also relies on the ability to collaborate across teams and communicate with clarity and credibility, building trusted relationships and confidently navigating complex or sensitive discussions.

To access the Position Description, please click here.

Personal Attributes 

On a personal level, the successful applicant will be proactive, collaborative and solutions-focused, with the confidence to take ownership while bringing others along the journey. The team operates in a supportive, fast-paced environment, so someone who is adaptable, open to new ideas and comfortable communicating with influence across diverse stakeholders will thrive.

Position accountabilities 

The Department of Transport and Planning is seeking a skilled and proactive professional to lead process improvement initiatives across the employee lifecycle, driving practical solutions that enhance the efficiency, consistency and effectiveness of People and Culture services. This role plays a key part in improving how core activities such as performance and misconduct management are designed and delivered, ensuring outcomes are achieved within agreed timeframes, scope and quality standards.

Working across systems, processes and policies, you will apply structured process improvement and service design methodologies to develop user-centred solutions that simplify ways of working and deliver measurable benefits. You will translate complex legislative, industrial and policy requirements into clear, plain-English guidance and documentation, supporting managers and employees to navigate processes with confidence.

Success in this role requires strong stakeholder engagement skills, with the ability to build productive relationships across People and Culture, corporate and digital teams, facilitate workshops, and influence through evidence-based advice and collaborative problem solving. You will also support change and implementation activities, embedding new approaches and delivering practical tools and resources that strengthen capability and drive continuous improvement across the organisation.

Qualifications and experience 

• Demonstrated experience in process improvement, service design or continuous improvement, ideally within human resources or corporate services environments.
• Sound understanding of employee lifecycle processes and HR service delivery.
• Experience reviewing and improving policies, procedures or guidance materials.
• Tertiary qualifications in human resources, business, public administration or a related field are desirable.

Cultural Values 

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. 

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. 

What we offer 

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. 

For further details please refer to Careers at the Department of Transport and Planning. 

Pre-employment checks and employment conditions  

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

Non-VPS applicants will be subject to a probation period of six months. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Wednesday, 25th February 2026.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions. 

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Mat Williams - Director, People Insights, Planning and Talent via Mat.williams@transport.vic.gov.au.

Important Information: 

If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.