Title:  TPP Engagement Lead

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 

The TPP Engagement Lead manages relationships with Transport Portfolio Partners (TPPs), serving as the primary escalation point for HR-related issues. The role provides advisory and system related support on HR processes, governance, and contractual obligations, while coordinating with stakeholders to resolve incidents, employee lifecycle changes, and periodic workforce processes efficiently and in compliance with requirements.

The role acts as the primary liaison for Transport Portfolio Partners (TPPs), fostering strong relationships and ensuring effective HR service delivery. Key responsibilities include managing HR system incidents, providing advice on HR processes and employee lifecycle changes, supporting contractual and service obligations, driving process improvements, coordinating mandatory change activities, and ensuring timely, high-quality outcomes through stakeholder collaboration and issue resolution.

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Demonstrates strong stakeholder engagement skills, a customer-focused mindset, and the ability to manage complex HR processes in a dynamic environment.
• Partners with Transport Portfolio Partners as the first point of contact, providing expert advice and support on HR processes, governance requirements, and operational matters. Working closely with a range of internal and external stakeholders, you will proactively identify, manage, and resolve incidents and service requests, ensuring timely and effective outcomes.
• Support timely resolution of HR-process related incidents and employee lifecycle activities, working closely with stakeholders to ensure timely and effective outcomes.
• This position is suited to someone who enjoys relationship management, problem-solving, and delivering efficient, high-quality outcomes across a range of stakeholders.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Demonstrated stakeholder management skills, acting as a trusted point of contact and delivering responsive, customer-focused service.
• Experience using SuccessFactors, with involvement in system enhancements, testing, and continuous process improvement initiatives.
• Ability to coordinate and resolve incidents and service requests, working collaboratively across teams to deliver timely and effective outcomes.

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Sunday, 21st June 2026.  

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Annie Thangella, Manager, HR Operations at annie.thangella@transport.vic.gov.au  

Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important Information 

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.