Title:  Team Leader - HR Operations Help Desk

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 

*This is a Fixed Term Position for 3 years*  

The Team Leader HR Operations Helpdesk leads a team delivering first-line HR support across the employee lifecycle, including system queries, performance and learning processes. They guide the team to troubleshoot issues, provide clear advice, and ensure timely, accurate resolution for employees and stakeholders. Working closely with internal teams and partners, they drive continuous improvement in systems and processes. Success in this role means a responsive, customer-focused HR service, strong team performance, and smoother, more efficient employee experiences across the organisation.
 

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Enjoys leading a service-focused team and improving how HR support is delivered.
• Thinks in systems, understanding how processes and decisions impact the wider organisation.
• Solves problems effectively, using sound judgement and available information to resolve issues.
• Puts customers first, tailoring support to meet needs and ensure reliable service delivery.
• Builds strong relationships and communicates confidently, even when managing challenges or feedback.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Strong understanding of VPS policies, System functionality in alignment with HR processes. (Mandatory)
• Experience working within SAP SuccessFactors Employee Central. (Mandatory)
• Degree in Human Resources, or a related field. (Desirable)
• Experience operating within HRIS platforms. (Desirable)

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Wednesday 06th of May 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Annie Thangella - Manager, HR Operations via Annie.thangella@transport.vic.gov.au

Redeployees  

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy here: 
https://www.vic.gov.au/public-sector-industrial-relations-policies-2025/redundancy-redeployment-and-retrenchment 

Important Information 

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.