Title:  Wayfinding Network Integration Manager

About Us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. 

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all. 

We foster a safe, inclusive and constructive place to work. 

Communications and Customer Experience leads best-practice communications and engagement to connect DTP with our people, customers, industry partners and communities. We work collaboratively to enrich our customers’ experience of our services, provide the information people need to get around safely and smoothly, and engage with Victorians about how they live and move, now and into the future.

About the Role

This is a Fixed Term Position until 30 June 2026

 The Wayfinding Network Integration Manager is the interface between Wayfinding, the transport network and operator requirements. It provides advice and clarification of project and network requirements, governance processes, reviews and approvals. It ensures wayfinding projects integrate into the network, are compliant and provide a consistent customer experience. By driving the endorsement of standards and compliance of key DTP Wayfinding assets and requirements, it enables our external delivery partners to be better equipped to self-serve to our needs, with the Department able to move more confidently to an outsourced model for Wayfinding.

Position Accountabilities

• Participates in strategic planning and contributes to strategic decision-making processes.
• Routinely advises senior stakeholders on policy issues and solutions within this functional area.
• Provides high level expertise to initiatives in this program area.
• Briefs stakeholders in this area of expertise in a variety of forums.
• Develops service delivery models within business plans to meet objectives.

Position Description, here: PD Wayfinding Network Integration Manager

Key Selection Criteria
To be successful in this role, the ideal candidate will be a strategic thinker who can guide the integration of wayfinding within major capital projects, ensuring seamless alignment across complex interfaces. You’ll bring sharp critical-thinking skills to analyse challenges from multiple angles, anticipate recurring issues, and embed solutions that drive real business outcomes. With strong influence and persuasion capability, you build support behind the scenes, draw on expert insights, and secure buy-in for key recommendations. Your communication skills set you apart—you craft clear, compelling messages and provide high-level advice tailored to diverse audiences. With a strong customer focus, you understand stakeholder needs and shape services that deliver value while managing risks to service delivery. Highly adaptable, you’re confident to pivot when strategies need recalibrating, championing new approaches and inspiring others to embrace change.

Qualifications and Experience

• Excellent presentation, facilitation, and communication skills, including to executive audiences.
• Demonstrated ability to direct and guide the development of requirements for infrastructure projects requiring Wayfinding

Other Information

Ordinary hours of work are Monday to Friday between 7:00am and 7:00pm

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Sunday 21, December 2025.

Please note: Recruitment process activity will get underway in early January 2026.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Simone Speet - Principal Advisor, Wayfinding and Customer Information at simone.speet@transport.vic.gov.au

Important Information:

If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email.