Title:  eBriefings Support Officer

About Us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. 

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all. 

We foster a safe, inclusive and constructive place to work. 

People, Legal and Governance provides business enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs

About the Role

The eBriefings Support Officer enables the Ministerial and Government Services group deliver services to the Secretary and Ministers by ensuring its business applications function appropriately and that end users have the knowledge and ability to use them effectively.

Position Accountabilities

• Provide user support for eBriefings and other business applications as needed to optimise quality and timeliness of services to the Secretary and Ministers.
• Liaise with key stakeholders to ensure effective support across the department and its agencies.
• Assist as needed to ensure supported applications operate effectively and monitor business application performance and functionality
• Deliver training programs relevant to eBriefings
• Provide a range of administrative support
• Prepare a range of reports and system searches as required.

Position Description, please click here: PD- eBriefings Support Officer

Key Selection Criteria

The Department of Transport and Planning is seeking a skilled eBriefings Support Officer to help deliver accurate, timely and high-quality ministerial briefings and correspondence.

In this important role, you will be capable of using a range of digital tools, including Microsoft Outlook, SharePoint, Excel, PowerPoint and Word, to manage and track information, maintain clear records, and ensure a seamless flow of briefs across government.

Your strong critical thinking and problem-solving skills will enable you to interpret guidelines, resolve issues and make sound decisions when circumstances are complex or evolving. With a future-focused mindset, you will anticipate emerging needs, adopt new technologies and ensure your work supports the department’s strategic direction. A systems-thinking approach will help you understand how your responsibilities connect to the broader organisation and drive effective solutions.

You will be capable of working across teams and fostering positive relationships and contributing to a culture of continuous improvement and high performance.

Success in this role relies on excellent interpersonal and stakeholder management abilities. You will tailor communications to diverse audiences, build trust and collaboration, and respond constructively to stakeholder issues while monitoring satisfaction.

Qualifications and Experience

• Strong written and verbal communication skills (mandatory).
• Experience with SharePoint and the Microsoft office suite (mandatory).
• Comprehensive knowledge and experience of government services, processes and systems (desirable).

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Sunday 19 Oct 2025.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact:  A/Manager, Briefings & Correspondence, Dani Feldman, at  dani.feldman@transport.vic.gov.au

Important Information:

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email.