Title:  Senior Incident Response Officer

About us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. 

Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria’s transport, planning and land services for use by all. 

We foster a safe, inclusive and constructive place to work. 

Transport Services is a Group within the Department of Transport & Planning and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.

Network Operations is a Division within Transport Services Group and is responsible for ensuring the safe, efficient and reliable operation of Victoria’s Transport Network. The division continuously strives for better transport outcomes for all Victorians, every day.

About the role

The team mitigates and relieves congestion by providing safe and effective on road management for traffic incidents, accidents, spillages and any emergency that effects the flow of traffic on Melbourne metropolitan freeways and arterial roads. With the importance of these road links and current levels of traffic demand, many incidents now lead to major traffic disruptions and involve significant interactions with other agencies as well as various sections within DTP.

The role involves supervising staff during shifts, providing guidance and offering support during incidents. It plays a key role in promoting a strong, collaborative team culture within the organisation, where open communication and mutual respect are encouraged. The role also monitors the safety and well-being of staff on shift, ensuring compliance with processes and procedures and maintaining a supportive work environment.

Additionally, the role requires demonstrating and upholding Public Service values, leading by example, and creating an environment where these values are consistently reflected in everyday work practices.

To access the Position Description, please click here Senior Incident Response Officer

Key Selection Criteria
To be successful as a Senior Incident Response Officer, you will need strong problem-solving and critical thinking skills to interpret guidelines, assess complex situations, and take decisive action—independently or in consultation with others. You’ll gather relevant information to support informed decisions and apply sound judgment under pressure.

Effective stakeholder management and interpersonal skills are essential, including the ability to understand diverse perspectives, tailor communication, and maintain service quality. You’ll actively engage with stakeholders, build constructive relationships, and respond to their needs while ensuring satisfaction and collaboration across teams.

You’ll also contribute to resource planning and people management, supporting team performance and wellbeing while aligning with public sector values.

Your ability to adapt to change, communicate its purpose, and help clarify uncertainty will be key to leading and responding effectively in dynamic operational environments.

Personal Attributes

On a personal level, the successful applicant will have strong self-awareness and the ability to recognise how emotions affect workplace interactions.

You’ll foster a positive, collaborative environment by supporting colleagues, sharing information across teams, and constructively responding to challenges to help achieve shared goals.

Position accountabilities

•           Supervise the actions of members of the Incident Response Services (IRS) team.

•           Provide sound advice to team members in dealing with incidents.

•           Actively contribute to a just safety culture across IRS

•           Represent Department of Transport when handovers are required on site for Internal and external stakeholders

•           Identify incidents which have the potential to cause serious traffic or safety issues.

•           Arrange for the provision of appropriate resources to manage incidents.

•           Coordinate Department of Transport and Planning resources at the scene of major incidents.

•           Liaise with internal and external stakeholders' other government agencies and resources to optimise outcomes and minimise community impacts from incidents.

•           Coordinate internal debriefings.

•           Demonstrated ability to respond logically and quickly to rapidly changing and potentially hazardous situations relating to transport network.

Qualifications and experience

Desirable 

•           Experience relevant to the accountabilities and capabilities of the role.

•           Have undertaken an operational role previously.

ROLE SPECIFIC REQUIREMENTS

•              Driver’s License

•              Shift work is required.

•              Involve evening or weekend and Public Holiday including occasional overnight travel.

•              This is an operational role.

•              First aid Certificate

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Wednesday the 20th of August, 2025.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Matt Deniese - Team Leader Incident Response Services - Network Operations at Matt.Deniese@transport.vic.gov.au

Important Information:

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