Title:  Demerit Points And Offence Management Officer

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

Transport Services delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

• X2 6-Month Fixed Term Vacancies Until 30 June 2026
• X1 12-Month Fixed Term Vacancy Until 31 December 2026

Under the general direction of the Team Leader, Demerit Points and Offence Management, assist with the management and administration of the Demerit Point Scheme and licencing and registration offences through accurate data processing. This role investigates, evaluates and resolves customer and stakeholder transactions, enquiries and complaints in accordance with established policies and procedures. The role also provides advice and guidance whilst maintaining relationships with internal and external stakeholders in accordance with established policies and procedures. The Demerit Point and Offence Management Officer will participate in team activities, support change initiatives and ensure data compliance and the privacy of sensitive and personal information is maintained by operating within established business rules and in line with relevant legislation. 

To access the Position Description, please click here.

Position Outcomes / Accountabilities

• Under general supervision, accurately process, investigate and resolve registration and licensing transactions, draft correspondence, provide advice and maintain data and information to assist in decisions in accordance with legislative requirements, established polices and business rules. Escalate identified issues to supervisor as appropriate  
• Develop and maintain working relationships with customers and stakeholders to progress issues through understating of relevant systems, work procedures and business rules in accordance with legislative requirements and established policies
• Adapt to change and support innovation and business improvement opportunities to increase efficiency and customer service outcomes 
• Work collaboratively as an effective team member and participating in activities and assist others to meet team objectives and performance targets. 
• Ensure data integrity and the privacy of personal information is maintained by operating within established business rules and in line with relevant legislation  

Key Selection Criteria

The DTP is seeking a detail-oriented and adaptable professional to provide accurate information and responsive correspondence across multiple channels. In this role, you will build and maintain strong stakeholder relationships, contribute effectively as part of a team, and support innovation and continuous improvement. Strong attention to detail and a commitment to data quality and integrity are essential.

Qualifications and Experience

• Experience relevant to the capabilities of the role

Culture Value 

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. 

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. 

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Pre-employment checks and employment conditions  

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

Non-VPS applicants will be subject to a probation period of six months. 

How to Apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 
If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11:59 pm on Wednesday 15th of October 2025. 

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Faye Tosev, Manager Demerit Points and Offence Management via 0438 439 325 or Faye.Tosev@transport.vic.gov.au

Important Information: 

• If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.