Title:  Departmental Travel Officer

About us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.  

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all.  

We foster a safe, inclusive and constructive place to work.  

About the group
People, Legal and Governance provides business enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

About the role
The Departmental Travel Officer oversees the day-to-day delivery of travel services across the Department of Transport and Planning, supporting staff through the travel request process and resolving traveller or supplier issues. The role manages travel reporting, identifies value-for-money improvements, and contributes to projects including system updates, contract transitions and policy development.

Key Selection Criteria
To be successful in this role, the ideal candidate will demonstrate strong collaboration and interpersonal skills, working effectively with colleagues and stakeholders while tailoring communication to diverse needs. Success in this role relies on the ability to deliver projects reliably, identify opportunities for innovation, and apply sound commercial and business acumen to ensure efficient operations and informed decision-making. We’re looking for someone who brings a commitment to continuous improvement, adheres to commercial and contractual frameworks, and uses data and insights to support strategic outcomes.

To access the Position Description, please click here.

Personal Attributes
On a personal level, the successful applicant will be proactive, supportive and adaptable, thriving in a team that values collaboration, continuous improvement and clear, customer-focused communication. The team operates in a dynamic and service-oriented environment, so a solutions-focused mindset and the ability to build positive relationships will be essential.

Position accountabilities
The Department of Transport and Planning is seeking a highly capable Departmental Travel Officer to support the effective management of the organisation’s travel operations. This role is responsible for developing and maintaining clear travel guidelines, processes and procedures that ensure consistency, compliance and a positive experience for departmental travellers. You will play a key role in resolving operational travel issues, applying sound judgement to balance contractual requirements with traveller needs and broader departmental objectives.

In this position, you will communicate specialist travel policies and concepts to a wide range of clients, staff and stakeholders, ensuring information is clear, accessible and aligned with organisational standards. You will prepare high-quality reports, briefs and correspondence on complex matters that influence program delivery and departmental operations. The role also requires undertaking detailed investigations into travel-related issues, analysing data and evidence to provide informed recommendations that support continuous improvement and risk mitigation.

The successful candidate will bring strong communication, analytical and problem-solving skills, with the confidence to manage complex issues and provide authoritative advice. You will demonstrate an ability to navigate competing priorities, work collaboratively across teams and apply a customer-focused approach while upholding departmental policies and expectations. 

This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to improving travel management practices and delivering high-quality operational support across the Department.

Qualifications and experience
Desirable
-    Previous experience in a similar role in a government context is desired (desirable).

Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions 
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If have any issues, click here for Quick Reference Guide on how to apply.

Applications close at 11.59pm on Tuesday, 2nd December 2025.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Melanie Odendaal, Director Workplace Services and Delivery at melanie.odendaal@transport.vic.gov.au.

Important Information:
–    If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.