Title:  Driver Relicensing Services Officer

About Us

The Department of Transport and Planning seeks to create thriving places and connected communities by ensuring Victoria’s transport and land use is safe, sustainable and integrated. Our job is to further integrate the transport network and land uses to improve the delivery of services to Victorians for simpler, quicker, and safer journeys that connect people and places and support Victoria's prosperity and liveability.

The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

Transport Services is a Group within the Department of Transport and Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.

About the Role

Reporting to the Team Leader, Driver Relicensing Services (DRS), this role supports the management and administration of DRS licensing offences. The position involves investigating and resolving customer and stakeholder inquiries, transactions, and complaints, in line with established policies and procedures, while providing expert advice and maintaining relationships with both internal and external stakeholders. Complex issues will be escalated to the supervisor as needed. The DRS Officer will actively participate in team activities, contribute to change initiatives, and ensure that DTP systems contain accurate and up-to-date customer data.

To access the Position Description, please click here.

Position Outcomes / Accountabilities

• Effectively resolve customer enquiries and complaints and process Driver Relicensing transactions in accordance with legislative requirements, established policy and business rules, in a professional, courteous and timely manner
• Provide Driver Relicensing technical advice and information to the public and stakeholders through interpretation and application of established licensing guidelines, business rules and in line with relevant legislation.
• Proactively suggest improvements to customer service delivery using appropriate methods. Support changes to policies and processes
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives
• Develop and maintain a detailed knowledge and understanding of relevant systems, legislation, work procedures and business rules in accordance with legislative requirements, established polices and business rules
• Ensure data integrity and the privacy of personal information is maintained by operating within established business rules and in line with relevant legislation

In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Key Selection Criteria –

The ideal candidate will be skilled in resolving driver relicensing issues by interpreting and applying established guidelines and processes in line with policies and procedures. They will provide accurate advice and information on driver relicensing matters and exercise sound judgment in addressing difficult customer inquiries. The candidate will build and maintain positive relationships with customers and stakeholders to support work activities and offer suggestions for improving work methods based on customer and stakeholder needs. They will also contribute effectively as a team member, collaborating to achieve objectives and enhance service delivery.

Qualifications and Experience

Desirable  

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications.

Applications close at 11:59 PM on Sunday, 18th May 2025.

For more information, contact Anne Petrovski, Manager Driver Licencing Services

 at Anne.Petrovski@transport.vic.gov.au

Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.

If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.