Title:  Medical Case Manager Medical Review

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

Transport Services delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

Reporting to the Manager, Medical Review, this role provides expert support and medical advice on complex medical review cases escalated by the Medical Review team and other stakeholders, in accordance with the Assessing Fitness to Drive guidelines, relevant policies, procedures, and legislation. The role also plays a key part in identifying emerging trends, contributing to continuous improvement initiatives, and delivering education to internal and external stakeholders.

To access the Position Description, please click HERE

Position Outcomes / Accountabilities

• Assess and manage complex medical review cases, applying the Assessing Fitness to Drive guidelines, legislation, policies, and procedures to determine fitness to drive. Provide expert advice and prepare accurate documentation for internal and external stakeholders.
• Identify and analyse key trends from correspondence and phone inquiries to inform process improvements and build team capability through innovative solutions.
• Influence and negotiate with stakeholders to promote consistent, fair engagement and drive improved outcomes for both customers and the business.
• Support continuous improvement and workplace change by contributing to the development and implementation of innovative practices, while fostering a culture of ongoing business improvement
•  Build strong partnerships with stakeholders and management, providing recommendations to mitigate risks and improve business practices through trend analysis. Deliver stakeholder education under general supervision.

Key Selection Criteria

The Department of Transport and Planning is seeking a skilled Medical Case Manager to manage and assess complex medical review cases in line with legislation, policies, and the Assessing Fitness to Drive guidelines. This role plays a key part in ensuring that decisions are made with a focus on safety, fairness, and consistency, while supporting improved outcomes for both customers and the business.

In this role, you will apply your medical expertise and sound understanding of policy and legislation to assess complex cases and make well-informed decisions, even in situations where clear precedents do not exist. Your ability to research and analyse emerging trends, standards, and practices will inform your work and contribute to ongoing service improvement.

You will also engage effectively with internal and external stakeholders, using your communication and negotiation skills to influence outcomes and ensure decisions are supported and understood. Your strong analytical and problem-solving abilities will help identify business risks and shape recommendations that support continuous improvement.

This is an excellent opportunity for a professional with a background in medical assessment, regulatory practice, or public safety who is looking to make a meaningful impact through evidence-based decision-making in a high-profile government department.

Qualifications and Experience

Mandatory

• Current registration with Australian Health Practitioner Regulation Agency (AHPRA), registered to work in Victoria and experience relevant to the role
• If a driver licence is held, it must be current and valid, free of serious driving convictions for a period of time specified in the relevant regulations 

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 11.59pm on Friday 18 July 2025

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Binnaz Kaysal - Manager Medical Review via Binnaz.Kaysal@transport.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.