Title: Medical Review Officer
About us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
This is an Ongoing fulltime role.
The Medical Review Officer reviews and resolves medical cases to make fitness-to-drive decisions following legislation, policies and guidelines. They manage driving test bookings across Victoria, liaise with customers, colleagues and external stakeholders and provide clear, accurate advice and correspondence. The role supports remote workers, ensures privacy of sensitive information and contributes to team goals by sharing knowledge and helping less experienced staff. Success in this role ensures safe, informed driving decisions, high-quality customer service and smooth, efficient operations across the Victorian Medical Review portfolio.
What we’re looking for (Selection Criteria)
You’re someone who:
• Enjoys using critical thinking and problem-solving to make informed decisions and resolve issues effectively.
• Can communicate clearly, understand others’ perspectives, and tailor your approach to meet different stakeholder needs.
• Seeks opportunities to improve processes, innovate, and encourages input and feedback from others.
• Can stay resilient, handle feedback constructively, and express opinions with confidence and professionalism.
• Works collaboratively, builds trust with others, and adapts flexibly to changing priorities while supporting team goals.
To access the Position Description, please click here.
Qualifications and experience
Mandatory
– If a driver licence is held, it must be current and valid, free of serious driving convictions for a period of time specified in the relevant regulations (mandatory).
– Experience relevant to the capabilities of the role.
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to Apply
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Applications close 23.59 pm on Thursday, 9 April 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role please contact Lucy Ascenzo, Operations Manager, Medical Review via email Lucy.Ascenzo@transport.vic.gov.au
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
