Title:  Operations Lead

About us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.  

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all.  
We foster a safe, inclusive and constructive place to work.  

Transport Services is a Group within the Department of Transport and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.

Network Operations is a Division within Transport Services Group and is responsible for ensuring the safe, efficient and reliable operation of Victoria’s Transport Network. The division continuously strives for better transport outcomes for all Victorians, every day.

About the role

The Operations Lead is responsible for supporting the core tasks in the DTP Transport Operations Centre. 

The Operations Lead role will support two Managers, each with a complement of team members from the Traffic Controller and Customer Response Officer team reporting to them and will work closely with other colleagues in the Transport Operations Centre and our on road patrol staff to enable delivery of smoother and more predictable outcomes on the road network. 

This diverse position will see you juggling multiple issues at once, supporting the operational team, managing office administration and liaising and coordinating with internal and external stakeholders.

To access the Position Description, please click here

Personal Attributes
The successful applicant will be a collaborative and resilient professional who builds strong relationships across teams to drive outcomes. You’ll lead by example under pressure, fostering a calm and solution-focused environment that supports others to navigate complex challenges and share knowledge effectively.

Qualifications and experience
Mandatory

• Experience working in an operational customer service environment 
  Desirable  
• Understanding of, and experience working with transport operators including Public Transport and Roads. 

Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals.

What we offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions 

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.
Applications close at 11.59pm on Monday, 28th of July 2025.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Holly Rees, Manager – Transport Operations Centre, at holly.Rees@transport.vic.gov.au.

Important Information:

• If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.