Title:  People Operations & Improvement Advisor

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

People and Business Services is a Group within the Department of Transport and Planning, and is responsible for providing business enabling People and corporate services functions, that drive a high-performance culture and to support integrated operations

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

This is a Fixed Term Position until August 26

The People Operations and Improvements Advisor plays a critical role in managing the employee lifecycle and maintaining DTP’s organisational structure within our HCM platform VicGov People. This position works closely with other members of People Operations to deliver a fit-for-purpose service delivery with strong attention to detail that enhances operational efficiency and effectiveness within the branch.

This position provides a customer centric experience for stakeholders and is responsible for processing employee lifecycle changes, overseeing the integrity of people and position data, and offering strategic advice to stakeholders across the Department.

Position Outcomes / Accountabilities

• Transactional Processing: Exercises a high level of attention to detail when processing employee lifecycle changes, such as onboarding, transfers, and employee data changes.
• Stakeholder Satisfaction: Has comprehensive knowledge of business processes, HR policies, and systems to deliver best practice advise and innovative solutions to stakeholders. Collaborate with cross-functional teams to implement a solution in alignment with system, governance, and legislative requirements.
• People Operations Knowledge: Has served as a subject matter expert on HR policies and procedures relating to employee lifecycle and position management, providing accurate and timely guidance and interpretation to stakeholders.
• Data Integrity: Uses an analytical mindset to identify and correct errors in people and position data, ensuring accuracy and consistency within the VicGov People system. Demonstrate the ability to recognise trends, analyse data, and make informed recommendations to leaders.
• Continuous Improvement: Participates in a culture of continuous improvement

PD link here.  People Operations and Improvement Advisor

Key Selection Criteria 

The Department of Transport and Planning is seeking a People Operations Improvement Advisor to drive innovation, system-wide thinking, and service enhancement across our people operations functions. The ideal candidate will demonstrate a strong ability to assess complex organisational systems, applying systems thinking principles to identify patterns, anticipate impacts, and inform sustainable solutions.

You will have a track record of applying critical thinking to resolve complex issues, interpreting guidelines, identifying necessary data, and implementing well-informed decisions. Your problem-solving approach is both analytical and collaborative, ensuring clarity and results in ambiguous contexts.

A deep customer focus is essential, with the ability to tailor services based on a strong understanding of stakeholder needs, managing risks while delivering quality outcomes. You actively seek opportunities for innovation and continuous improvement, drawing on existing systems and fostering a culture of feedback and learning.

Your ability to build and maintain trusted partnerships will be key. You understand organisational dynamics and engage with stakeholders to co-create solutions that deliver value and drive results.

If you’re ready to influence people operations in a meaningful way, we’d like to hear from you.

Qualifications and Experience

Mandatory

• Strong understanding of HR policies and procedures.
• Experience operating within HRIS platforms.

Desirable

• Experience working within SAP SuccessFactors.
• Degree in Human Resources, or a related field.

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

Important Information on How to Apply

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Applications close 11.59pm on: Tuesday 17th June 2025 

All Applications should include a resume and a cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Amanda Lowe - Team Leader People Operations & Improvements via Amanda.lowe@transport.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.