Title:  Senior ITS Support Officer

About Us

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

The Investment and Technology Group delivers strategic oversight and management of DTPs operating and infrastructure budget and provides commercial and information technology services to drive high performance and improved commercial outcomes for the State.

Data & Digital division sits within Service Transformation. Data & Digital provides the department with operational excellence for data and digital enabled services and project execution for large scale design and uplift initiatives. 

About the Role

As the Senior ITS Support Officer, you’ll bring your technical expertise to support, integrate and continuously improve Intelligent Transport Systems across the state. You’ll provide hands-on support across multiple system tiers, working closely with stakeholders and delivery teams to ensure these systems are secure, reliable and delivering maximum impact.

Your work will span technical administration, system development and lifecycle management — from responding to complex issues to proactively improving ITS platforms. You’ll also contribute to policy and strategy updates that support digital innovation and long-term capability uplift.

This role includes participation in an on-call roster and occasional out-of-hours support during system rollouts or upgrades.

Click here to read the full Position Description, including key duties and selection criteria

What you’ll bring – and why you’ll want to be here

You’re technically sharp, solutions-focused, and thrive on variety — from troubleshooting complex issues to optimising systems behind the scenes. You’re confident working across multi-tier enterprise environments and skilled in interpreting problems through both a systems-thinking and user-impact lens.

Your communication is clear, your collaboration style is proactive, and you bring the kind of judgment that earns trust. You’re equally comfortable working independently or with cross-functional teams, and you bring a continuous improvement mindset to everything you do.

This is a hands-on, full-spectrum role in a team where your skills will be valued and your contributions will help deliver real outcomes across Victoria’s digital transport landscape.

Qualifications and Experience
Mandatory 

• 
  Appropriate tertiary or professional programming qualifications relevant to this role or equivalent ITS experience.
• Experience in supporting multi-tier enterprise systems. 

What we offer

• 
  Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply
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Applications close 9:00 pm on Monday 9th June, 2025

Please include a resume and cover letter. 
All applications must be submitted through the online portal. 
We’re unable to consider email or manual applications at this time. 

For more information, contact Kammara Bramham – Team Leader, ITS Operations at kammara.bramham@transport.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.