Title: Senior Vehicle Safety Officer
About Us
The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.
Transport Services is a Group within the Department of Transport and Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.
We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
About the Role
This position is responsible for facilitating vehicle safety and resolving complex technical matters in relation to vehicle standards and compliance to the requirements for registration. The role is also required to assist in the management and administration of authorised partners delivering vehicle safety products and services as a third party provider on behalf of the Department of Transport and Planning.
To access the Position Description, please click here.
Position Outcomes / Accountabilities
· Provide professional technical advice to customers, partners and stakeholders to support current vehicle safety and certification schemes.
· Use independent professional technical judgement to recommend eligibility of scheme applicants, partners and continually monitor, educate and investigate as required for the ongoing requirements of the vehicle safety and certification schemes.
· Initiates and maintains relationships with stakeholders to understand and resolve stakeholder issues, identify malpractice and fraudulent activity and recommend opportunities for business improvement
· Identify and research emerging automotive industry trends and vehicle technologies to propose recommendations for the development and implementation of vehicle safety related policy.
· Use technical knowledge and experience to independently conduct investigations (which at times will include surveillance, monitoring and field work) and identify non-compliance to scheme requirements and prepare accurate briefs and statements to advanced professional level and when appropriate participate in prosecutions or give evidence under general functional supervision.
· Prepare and conduct accurate training and instructional material for vehicle safety subject matter to be published and distributed through various mediums and educate and inform customers, partners and stakeholders.
· In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities
Key Selection Criteria
To be successful in this role, the ideal candidate will apply expert technical knowledge and sound understanding of vehicle safety, certification schemes, and relevant legislation to provide accurate guidance and resolve complex issues independently. They will exercise professional judgement in preparing evidence-based briefs and managing workloads to meet service standards and legal requirements. Additionally, they will demonstrate strong stakeholder engagement skills, effectively negotiating with partners to ensure compliance and drive positive business outcomes.
Qualifications and Experience
Mandatory
· Appropriate mechanical qualification and experience relevant to the requirements of the role.
Desirable
· Customer service experience in a fast-paced professional environment
· A personable customer-facing manner and strong written and verbal skills
What we offer
· Meaningful work making Victorian communities more accessible and liveable
· Professional growth and development opportunities across the department and the wider Victorian Public Services
· A hybrid working model focused on collaboration and teamwork
· Optimal work-life balance initiatives including flexible working arrangements
· Opportunity to work across multiple urban and suburban hubs
· We prioritise the development of a safe and inclusive culture
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
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Applications close 11.59pm on Sunday 8th June, 2025.
Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.
For further information about the role please contact Jody Lewis-Hamilton – Scheme Manager (LVT & VIV) via jody.lewis-hamilton@transport.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
