Title:  Team Leader Payroll Resolutions

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a fixed term VPS 5 position till 2 April 2027

You will lead a team responsible for resolving complex payroll enquiries across the department, ensuring employees are paid correctly and matters are managed with fairness and professionalism. This is a fast-paced role where you will take accountability for complex payroll resolutions from start to finish, exercising sound judgement and technical expertise.

You will partner closely with business leaders and HR teams, providing trusted advice on pay, leave and entitlements. Success in this role strengthens customer service excellence, builds employee trust, reduces payroll risk and improves the consistency and quality of payroll practices across the organisation.

What we’re looking for 
You’re someone who can;

• Lead and coordinate a responsive, reliable and customer-focused payroll resolutions service, ensuring enquiries and issues are managed accurately, fairly and within agreed timeframes.
• Provide trusted, practical and timely advice to employees, managers and stakeholders on payroll, leave and entitlement matters, helping them navigate complex situations with confidence.
• Review, improve and strengthen payroll processes, controls and guidance materials to improve service quality, reduce risk and support compliance with enterprise agreements, policy and legislation.
• Analyse data and identify trends to resolve issues at the root cause, improve ways of working and support informed decision making.
• Build strong working relationships across Payroll, People & Culture and business areas to support consistent, high-quality service delivery.

Click here to access the Position Description.

Qualifications and experience

You’ll bring:

• Experience interpreting enterprise agreements and managing complex payroll matters.
• Ideally prior experience working with SAP SuccessFactors or other HR Platforms
• Strong Excel skills to support payroll analysis and reporting 

Pre-employment checks and employment conditions 

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Thursday, 5 March 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Hope Cooper, Manager Payroll Services at hope.cooper@roads.vic.gov.au 

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a fixed term VPS 5 position till 2 April 2027

You will lead a team responsible for resolving complex payroll enquiries across the department, ensuring employees are paid correctly and matters are managed with fairness and professionalism. This is a fast-paced role where you will take accountability for complex payroll resolutions from start to finish, exercising sound judgement and technical expertise.

You will partner closely with business leaders and HR teams, providing trusted advice on pay, leave and entitlements. Success in this role strengthens customer service excellence, builds employee trust, reduces payroll risk and improves the consistency and quality of payroll practices across the organisation.

What we’re looking for 
You’re someone who can;

• Lead and coordinate a responsive, reliable and customer-focused payroll resolutions service, ensuring enquiries and issues are managed accurately, fairly and within agreed timeframes.
• Provide trusted, practical and timely advice to employees, managers and stakeholders on payroll, leave and entitlement matters, helping them navigate complex situations with confidence.
• Review, improve and strengthen payroll processes, controls and guidance materials to improve service quality, reduce risk and support compliance with enterprise agreements, policy and legislation.
• Analyse data and identify trends to resolve issues at the root cause, improve ways of working and support informed decision making.
• Build strong working relationships across Payroll, People & Culture and business areas to support consistent, high-quality service delivery.

Click here to access the Position Description.

Qualifications and experience

You’ll bring:

• Experience interpreting enterprise agreements and managing complex payroll matters.
• Ideally prior experience working with SAP SuccessFactors or other HR Platforms
• Strong Excel skills to support payroll analysis and reporting

Pre-employment checks and employment conditions 

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Thursday, 5 March 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Hope Cooper, Manager Payroll Services at hope.cooper@roads.vic.gov.au

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.