Title:  Traffic Control Officer

About us 

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.   
Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria’s transport, planning and land services for use by all.   

We foster a safe, inclusive and constructive place to work.   

Transport Services delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives.

About the role

As the Traffic Control Officer, you’ll support the safe and efficient movement of people and goods across Victoria’s road network. This position provides professional, independent judgement in monitoring and operating the Department’s advanced Traffic Management systems, including investigating traffic alarms and public reports.

Working as part of the Traffic Operations Centre, you will use real-time traffic control systems and collaborate with a broad range of stakeholders, including emergency services, public transport operators, maintenance contractors, and the broader traffic management industry, to identify, triage, and coordinate effective responses to incidents and disruptions. These may include road crashes, infrastructure issues, or major network events.

This role also supports Victoria’s Big Build projects, road maintenance, and emergency management operations in a fast-paced, dynamic environment. You’ll use state-of-the-art systems to make informed decisions that keep the network moving and the public informed.

 To access the Position Description, please click here. 

Key Accountabilities

• Monitor and assess real-time traffic conditions using advanced Traffic Management systems
• Identify, triage, and coordinate responses to incidents affecting traffic flow, including crashes, infrastructure faults, planned works, and major events
• Coordinate with Emergency Services and key stakeholders during on-road incidents and emergencies
• Liaise with Department of Transport and Planning staff and contractors to schedule and manage road maintenance activities
• Operate traffic signals, freeway management systems, variable message signs, and other traffic control technologies
• Provide accurate, timely traffic condition updates to the public, emergency services, and media outlets
• Respond to and assist with public enquiries in a professional and customer-focused manner
• Apply critical thinking and sound judgement to resolve complex network and incident-related issues
• Manage competing priorities under pressure with clear, confident decision-making
• Work collaboratively to minimise network disruptions and improve operational efficiency

Qualifications and experience

Mandatory

• Experience relevant to the capabilities of the role
• Demonstrated ability to adapt to varying shift schedules, including night shifts, weekends, and public holidays

Other specific requirements

• This position requires participation in a rotating shift roster, including Saturday, Sunday, Public Holiday, and/or afternoon and night shifts, for which applicable shift penalties will apply
• Occasional overnight travel may be required

Culture Value 

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. 

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. 

What we offer 

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. 

For further details please refer to Careers at the Department of Transport and Planning. 

Pre-employment checks and employment conditions  

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 
 
Non-VPS applicants will be subject to a probation period of six months. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 
 
If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions. 

Applications close at 11.59pm on Tuesday, 27 January 2026. 
 
Please include both your resume and a cover letter. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 
 
For further information about the role, please contact Paola Gonzalez - Manager, Transport Operations Centre at Paola.Gonzalez@transport.vic.gov.au. 
 

Important Information:

If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.