Title:  Disruptions Officer

About Us

The Department of Transport and Planning seeks to create thriving places and connected communities by ensuring Victoria’s transport and land use is safe, sustainable and integrated. Our job is to further integrate the transport network and land uses to improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.

The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

Transport Services is a Group within the Department of Transport and Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians.

Barwon South West Grampians is a Division within Transport Services, and is responsible for the statewide portfolio of road maintenance, delivered by the team in Maintenance Operations.

About the Role

The Traffic Disruption Officer supports Maintenance Teams by processing road access requests (MOAs) for planned and unplanned roadworks, events, or incidents. The role involves timely assessments that consider other scheduled transport activities and the broader impact on the road network.

Key responsibilities include assisting teams across Regional and Metropolitan Melbourne with inspections, pre-season preparations, tender development, and on-site scoping. The officer also supports the Senior Disruptions Lead through reporting and process improvement efforts.

To access the Position Description, please click here.

Position Outcomes / Accountabilities

• Provided expert traffic and transport management advice for roadworks, keeping within established traffic engineering practice, regulations, policies, and procedures.
• Applied problem-solving skills to resolve complex issues, and provided expert knowledge, advice and support as required to deliver projects with reduced disruption impacts.
• Exercised professional judgement to undertake complex site impact analysis, taking into account the network impacts of network disruptions.
• Exercised independent judgement to provide timely responses to Maintenance contractor enquiries and roadwork permit applications.
• Developed and maintained strong working relationships with relevant internal and external stakeholders to achieve business outcomes.
• Used negotiation and influencing skills to formulate options and reach successful outcomes for customers while mitigating risk and reducing any negative impacts on the safe and efficient operation of the road network.
• Promoted and supported safe, inclusive and flexible team operations.
• In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Key Selection Criteria

We are seeking a proactive and analytical individual to support traffic disruption coordination across planned and unplanned works. The ideal candidate will apply critical thinking to interpret guidelines and resolve complex issues, using sound judgment and collaboration when needed. They will confidently deliver projects, guide others in task execution, and ensure outcomes are met. Strong stakeholder engagement, effective communication, and a commitment to customer service are essential. The successful candidate will contribute to continuous improvement, work well within a team, and help enhance operational efficiency through informed decision-making and structured problem-solving.

Personal Attributes

We’re seeking a resilient and adaptable individual who communicates with confidence and responds constructively to feedback. The ideal candidate embraces change, adjusts priorities with ease, and collaborates effectively across teams and organisations to support evolving operational needs.

Qualifications and Experience

Desirable

• Experience in creating and implementing Traffic Guidance Schemes.
• Appropriate qualifications in Civil/Transport engineering or relevant experience.
• Asset management experience
• Experience in review and reporting of traffic and transport interruptions resulting of planned or unplanned roadworks

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.

If have any issues, click here for Quick Reference Guide on how to apply.

Applications close 11.59pm on 22nd of May 2025. 

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please Shree Pant - Manager Asset Interface via Shree.Pant@transport.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.