Title: Medical Review Officer
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
The Medical Review Officer assesses and manages medical review cases to make fitness to drive decisions in line with legislation, policies and guidelines. The role requires reviewing health information, applying professional judgement, providing specialist advice, maintaining accurate records and ensuring customer information is handled securely and confidentially.
The position also coordinates driving test appointments across Victoria, prepares clear correspondence, supports process improvements and provides high-quality customer service. Working collaboratively within the team, the role contributes to achieving performance outcomes, supports colleagues and maintains strong knowledge of systems, procedures and the Medical Review portfolio.
What we’re looking for
You’re someone who:
-
Applies sound judgement, critical thinking and analysis to resolve issues and make informed decisions.
-
Communicates effectively with customers and stakeholders to understand needs and deliver high-quality service outcomes.
-
Supports the development of others by providing guidance, coaching and sharing knowledge with less experienced team members.
-
Embraces continuous improvement by contributing ideas, adapting to change and identifying more efficient ways of working.
-
Builds strong collaborative relationships through trust, empathy and teamwork, while remaining flexible and adaptable to changing priorities.
Click here to access the Position Description.
Qualifications and experience
You’ll bring:
-
Experience relevant to the capabilities and requirements of the role.
-
A current and valid driver licence, with no serious driving convictions for the required period under relevant regulations (mandatory).
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Thursday, 23 July 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Lucy Ascenzo, Operations Manager, Medical Review at lucy.ascenzo@transport.vic.gov.au.
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
Important information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
