Medical Review Officer

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.   

About the role 

This is a Fixed Term Position until 7th Novemeber 2027

The Medical Review Officer reviews and manages medical review cases, making fitness-to-drive decisions in line with legislation, policies, guidelines and procedures. The role assesses health information, provides accurate advice, prepares clear correspondence, and manages driving test bookings across Victoria, including interpreters and travel arrangements where required.

The role provides professional and timely customer service while protecting sensitive information and maintaining accurate records. It also involves escalating issues, supporting process improvements and change initiatives, working collaboratively with the team, and providing guidance to less experienced staff when needed.

What we’re looking for 

You’re someone who: 

• Uses sound judgement, critical thinking and analysis to resolve issues and make informed decisions.
• Communicates effectively and builds positive relationships to understand stakeholder needs and deliver quality service.
• Supports and develops less experienced team members through guidance, coaching and knowledge sharing.
• Looks for opportunities to improve processes, encourages new ideas and adopts efficient ways of working.
• Is customer-focused, responsive and mindful of risks when delivering high-quality service.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role.

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.  

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Tuesday, 3rd November 2026. 

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Lucy Ascenzo, Operation Manager, at Lucy.ascenzo@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.