Senior Regulatory Compliance Officer

About us

The Essential Services Commission is Victoria’s independent economic regulator of essential services supplied by a range of industries. The commission’s functions include:

• making regulatory decisions with respect to prescribed industries (including price determinations, licensing, customer protection and access disputes).
• undertaking reviews and providing advice to Ministers on a range of economic and regulatory matters.
• administering the Victorian Energy Upgrades program.

About the role

The Senior Regulatory Compliance Officer will play a key role in Victoria’s water customer service framework including the protection of customers experiencing vulnerability. It is responsible for monitoring and reporting on water businesses compliance with relevant water rules and gathering evidence to inform decisions about regulatory compliance action.

The role is part of a multidisciplinary team and will work closely with internal and external stakeholders to proactively identify and share emerging regulatory compliance issues, develop proposals on appropriate regulatory responses, and develop resources that support improved outcomes for customers.  

This role provides the opportunity to deploy your excellent communication skills, work collaboratively across the organisation, and contribute to outcomes that support fair, reliable and accessible essential services for Victorian consumers.

This is a fixed term position until 30 June 2029. The work location for this position is 570 Bourke Street, Melbourne with hybrid work arrangements available.

Key accountabilities

• Triage regulatory breaches, initiate investigations and identify appropriate compliance and enforcement pathways consistent with the commission’s Compliance and Enforcement Policy.
• Gather and review evidence, analyse and interpret complex information, prepare and deliver written and verbal briefs that support decision making.
• Work with water businesses to remediate non-compliance and promote compliance.
• Undertake analysis of compliance outcomes and sector behaviour to propose areas of proactive engaging and capability building within the sector.
• Steward the internal compliance reporting processes and respond to and resolve issues for external and internal stakeholders.

Please refer to the attached position description for the principal functions and key selection criteria.

How to apply

Click the ‘apply now’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

All applications should include:

• a resume; and
• a cover letter addressing the key selection criteria, highlighting your skills and relevant experience in relation to the role.

For further information about the role, please contact Lucy Idle, Manager, Customer and Engagement at lucy.idle@esc.vic.gov.au

Our commitment to fostering a diverse, inclusive and flexible workplace

Be part of a highly respected and professional organisation that allows you to apply your knowledge while supporting flexible working arrangements that allow you to balance work and life. You’ll be working in a dynamic and collaborative environment with opportunities for professional growth. 

We are Equal Employment Opportunity employer with inclusive leaders committed to driving a workplace culture that prioritises equity, safety, respect, and flexibility for all staff. We uphold the principles of Aboriginal self-determination in caring for our community.

We welcome applicants from a diverse range of backgrounds, including Aboriginal and/or Torres Strait Islander peoples, people of any age, gender identity, parental/carer status, ability, religion, or cultural backgrounds.

If you require any adjustments to equitably participate in the recruitment process, or need an alternative format to any of the application material, please contact people.culture@esc.vic.gov.au for support.

Other relevant information

Applicants must have corresponding work rights for the advertised employment period to be appointed to this role. Ongoing positions are only available to Australian/New Zealand citizens or Australian Permanent Residents. 

Preferred applicants are required to undergo mandatory pre-employment screening, which includes a national criminal history check, right to work verification, qualification checks, statutory declaration disclosing any previous misconduct investigations and declaration of private interests.